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Return to shopAt Themarketerspress, your satisfaction is our top priority. We want you to love your new wall art. If things don’t go as planned, our 100% free return policy ensures a worry-free experience.
1. Eligibility for Returns
To qualify for a return, please ensure:
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Return Window: Requests must be made within 30 days of delivery.
Return Window: Requests must be made within 30 days of delivery.
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Item Condition: Art pieces must be in original condition, including original packaging and protective corners.
Item Condition: Art pieces must be in original condition, including original packaging and protective corners.
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Proof of Purchase: A valid order number is required.
Proof of Purchase: A valid order number is required.
2. 100% FREE Returns & Exchanges
We offer Zero-Cost returns for all customers:
- No shipping fees for returns.
- No restocking fees or hidden charges.
- Free reshipment for all exchanges.
3. Damaged or Defective Wall Art
Because wall art is fragile, if your order arrives damaged (broken frames, torn canvas, or printing defects), please contact us within 7 days. We will provide a free replacement or full refund immediately. Photo evidence of the damage is required to process these requests quickly.
4. Refund Process
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Timeline: Refunds are processed within 5 business days after we receive and inspect the returned item.
Timeline: Refunds are processed within 5 business days after we receive and inspect the returned item.
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Method: Refunds are issued to the original payment method only.
Method: Refunds are issued to the original payment method only.
5. Non-Returnable Items
The following are not eligible for return:
Final sale/Clearance items, Gift Cards, and Custom-made/Personalized art (unless defective).