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Return to shopAt Themarketerspress, we strive to process and ship your wall art as quickly as possible. We understand that plans may change, and we are here to help you modify or cancel your order whenever possible.
1. Order Modification Window
To maintain our fast shipping standards, our system begins processing orders shortly after confirmation.
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Daily Cut-Off Time: 7:00 PM EST (Monday – Saturday).
Daily Cut-Off Time: 7:00 PM EST (Monday – Saturday).
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Cancellation Deadline: Requests must be submitted within 12 hours of placing your order.
Cancellation Deadline: Requests must be submitted within 12 hours of placing your order.
2. Order Cancellations
Before Processing: Full cancellation and immediate refund are guaranteed if requested within the 12-hour window.
After Processing/Shipped: Once a shipping label is created or the art piece is in production, cancellations are no longer possible. In this case, please follow our Return Policy once the item arrives.
3. Order Modifications
We support the following changes if your order has not yet been processed:
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Address corrections or contact info updates.
Address corrections or contact info updates.
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Size, variant, or design swaps.
Size, variant, or design swaps.
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Adding or removing items from the order.
Adding or removing items from the order.
*Price adjustments for swaps will be handled via a payment link or a partial refund.
4. Shipped Orders
Once an order has been picked up by the carrier, no changes can be made. If you provided an incorrect address, you may attempt to contact the carrier (USPS, UPS, or FedEx) directly to reroute the package, though carrier fees may apply.
5. How to Request a Change
Please email us immediately with the subject line “Urgent: Order Change/Cancellation #[Order Number]”.
Email: support@themarketerspress.com